Nathan ditched his 20+ year career in telecommunications to chase freedom, family time, and fresh air by joining Jim's Mowing. In this inspiring episode, he shares the real challenges and wins of starting his own franchise, how he scaled to 70+ regular clients, and the systems he uses to stay sane and profitable. From family routines to rock gigs, this is what the Jim’s life can really look like.

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0:00 – How it feels to be your own boss

0:13 – Family time and flexibility with Jim’s Mowing

0:40 – Nathan’s music background and band history

1:53 – Touring Australia with Ice on Mercury

2:52 – Why the band broke up and plans for a reunion show

4:00 – Where to find their music online

4:12 – How Nathan discovered Jim’s Mowing

5:00 – Leaving corporate life behind for family

6:05 – The lightbulb moment to start mowing professionally

6:45 – First steps into the Jim’s Mowing franchise

7:30 – Training during COVID and finding support

8:18 – Three years in: what the business looks like now

8:58 – The emotional reward of helping clients

9:50 – What drives five-star customer service

10:45 – Why communication matters more than anything

11:48 – Nathan’s evening prep system for client messaging

13:00 – How going the extra mile earns loyalty

14:10 – Managing 70–80 clients with a four-day workweek

15:50 – Software used: Jim’s Jobs + Xero

16:40 – SMS shortcut tips every franchisee should use

17:50 – Giving clients a heads-up for better results

18:34 – More on the benefits of being his own boss

19:00 – Income comparison and smarter working

20:00 – Self-reviews and refining the business

20:48 – Using vehicle trackers to optimise time

22:00 – A tracking system that saved him during a client complaint

23:30 – Tech tools to reduce stress and improve routes

24:20 – Equipment setup: STIHL, Honda, Ego

25:30 – Building strong relationships with your local shop

26:22 – Final advice for those considering a Jim’s franchise

27:50 – Getting leads, drowning in work, and how to manage it

28:41 – Where to see Ice on Mercury’s reunion show

Jim's Mowing is Australia's largest mowing and gardening franchise with more than 2,000 franchise owners located near you! It was established in 1989 by Jim Penman, and since then, it has become one of Australia's most well-known and loved brands.

All franchisees are fully-insured, police checked and backed by the Jim's workmanship guarantee.

This means that our franchisees are always accountable to the head office in the event something goes wrong, unlike independent contractors.

Jim's Mowing is more than just mowing as well! We offer total garden solutions, including landscaping, pruning, hedging, rubbish removal, plus a lot more!

When you use Jim's Mowing you're supporting a local family business that is Australian-owned.

Website - https://www.jimsmowing.com.au
Phone Number - 131 546
Become a franchisee owner - https://www.jimsmowing.com.au/franchises-for-sale-2/